Personalized Items

PIC & PINE products are customized or made to order using the images, names, dates, text, or options you provide. Please review these details and your shipping address carefully before purchasing.

Change-of-Mind Returns

Because products are made specifically for you, we do not accept returns or exchanges solely because of a change of mind, personal preference, or personalization information submitted incorrectly by the customer, except where required by applicable law.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact info@picandpine.com as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and offer a replacement, refund, or other remedy where appropriate and as required by law. Your statutory consumer rights are not limited.

Return Authorization & Shipping Costs

Do not mail a product back without first contacting us. If a physical return is necessary, we will provide return instructions and the destination. The customer is responsible for return shipping only where permitted by applicable law. Where applicable law requires us to pay for a return of a damaged, defective, or incorrectly supplied item, we will cover that cost.

Changes & Cancellations

Please email us immediately if you need to correct customization details or request cancellation. We will try to help before production starts, but cannot guarantee changes after production begins, subject to applicable law.

Approved Refunds

Approved refunds are generally returned to the original payment method, subject to the payment provider’s processing times and applicable law.

Contact

info@picandpine.com

Business operator:
Shopping Deals LLC
30 N Gould St
Sheridan, WY 82801
United States